Terms of service

1. Acceptance

These Terms form a legally binding contract between you and HHX Technology SRL (“Hatcher,” “we,” “us,” “our”), a company registered in Romania (CUI: 45318471, Trade Register: J2021004947351), operating the platform at hatcher.host.

By creating an account, subscribing to a plan, or otherwise using the Service you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. What the Service is

Hatcher is a managed hosting platform for open-source AI agent frameworks. You can deploy agents based on OpenClaw, or Hermes, connect them to platforms (Telegram, Discord, X/Twitter, WhatsApp, Slack), and optionally provide your own API keys (BYOK) for LLM providers.

We provide compute, container orchestration, storage, and optional LLM access via hosted model configurations. You provide configuration, prompts, and any third-party tokens your agent needs.

3. Account & Eligibility

• You must be at least 18 years old.
• You must provide accurate registration info; one account per individual unless you're on a Team plan.
• You're responsible for keeping your password + API keys secret.
• Notify us immediately at [email protected] if you suspect unauthorized access.
• Linking a Solana wallet is optional. We never see private keys or seed phrases.

4. Acceptable Use

You agree not to use the Service to:

• Engage in illegal activity or facilitate it through your agents
• Distribute malware, spam, phishing, or CSAM
• Generate content that sexually depicts minors, incites violence, or violates applicable law
• Abuse resources — bypass tier limits, crash-loop containers, exploit shared infrastructure
• Scrape / harvest data from the Service or other users
• Impersonate others or engage in identity fraud
• Run market-manipulation, pump-and-dump, or wash-trading schemes via agent automations
• Attempt to gain unauthorized access to other accounts, containers, or our infrastructure
• Violate the terms of third-party platforms your agents connect to

We reserve the right to suspend or terminate accounts that violate these rules, with or without notice depending on severity. Severe violations (CSAM, targeted attacks, active fraud) trigger immediate termination and, where applicable, reporting to law enforcement.

5. Your Agents, Your Responsibility

You are solely responsible for everything your agents do — messages posted on connected platforms, files created in their workspace, API calls they make, and on-chain transactions they sign with wallets you've connected.

We do not monitor agent output in real time and are not liable for harm, damages, or violations caused by agent behavior. If an agent you deployed is reported to us for abuse, we may suspend it while we investigate.

You agree to promptly address any issues arising from your agents and to comply with the terms of any third-party platform they interact with.

6. Intellectual Property

You retain ownership of your agent configurations, prompts, custom skills, and the content your agents generate. We do not claim rights to any of it and do not use it to train AI models.

The Hatcher platform itself — its UI, backend code, branding, Docker images, and documentation — is our intellectual property and protected by copyright and trademark law. You may not copy, modify, resell, or mirror the platform.

The open-source frameworks we host, including OpenClaw and Hermes, remain under their respective licenses.

7. Payment Terms

Paid features are billed as one-time charges for a fixed period. Prices are listed in USD and payable in SOL, USDC, $HATCHER, $ANSEM (on-chain), or by credit/debit card via Stripe. Crypto amounts are calculated at the live Jupiter rate at checkout time. AI Credits are usage credits for hosted AI services and cannot be used to buy plans.

• Monthly plans grant 30 days of access from purchase. Renewals stack days on your current expiry.
• Annual plans grant 365 days at a 15% discount vs. 12 × monthly.
• Founding Member ($99) is a one-time lifetime tier; capped at 20 seats. Once sold out it's gone for good.
• Extras stack with your tier — agent slots and AI Credit top-ups. Account-level recurring extras accumulate by count on each purchase.

Upgrading from a lower tier mid-cycle can grant prorated AI Credits for the higher plan. Purchases do not create cash-equivalent refund credits.

VAT: prices are displayed exclusive of VAT where applicable. EU B2B buyers with a valid VAT ID receive a reverse-charge invoice. Romanian consumers pay the local VAT rate. On-chain crypto payments do not trigger VAT invoicing unless requested.

We may change prices at any time. Changes apply only to future purchases; active subscriptions keep their current rate until their expiry. Price changes affecting renewals are communicated at least 30 days in advance.

8. Refunds & EU Withdrawal

All sales are generally final. Because we deliver digital services immediately, the standard 14-day refund window does not apply once the Service is actively provided.

EU consumers: under Directive 2011/83/EU, you normally have a 14-day right of withdrawal for distance contracts. By purchasing, you explicitly request and consent to the immediate start of the Service and acknowledge that you lose the right of withdrawal once the service has been fully performed. Unused and unconsumed purchases (e.g., founding member seat claimed but not activated within 14 days) remain refundable.

If you believe you were charged in error, contact [email protected] within 30 days. We handle refunds case-by-case; legitimate billing errors are always refunded in full to the original payment method.

On-chain payments (SOL/USDC/$HATCHER/$ANSEM) are technically non-reversible. We do not issue cash-equivalent account credits for these purchases; billing errors are handled manually by support.

9. Free Tier & BYOK

The Free tier includes 1 agent, 500 AI Credits/month, 2 GB workspace, File Manager, Full Logs, and auto-sleep after 12 hours of inactivity. It's for evaluation and personal use.

BYOK (Bring Your Own LLM Key — OpenAI, Anthropic, Google, OpenRouter, etc.) bypasses Hatcher AI Credit metering on every tier. Your requests go through our proxy directly to the provider, whose pricing and terms apply separately.

10. Service Availability

The Service is provided on a “best effort” basis. We target high uptime but do not promise an SLA. Maintenance windows, network incidents, and upstream provider issues (UsePod, OpenRouter, Stripe, Cloudflare, Hetzner) can cause downtime.

Paid plans receive priority support but no formal SLA credits at this time. We communicate scheduled maintenance through our Discord and status updates.

11. Termination

You may delete your account at any time from Settings or by emailing support. Agents stop immediately; data is purged within 30 days (except billing records we're legally required to retain).

We may suspend or terminate your account for Terms violations (Section 4), abusive behavior, or risk to other users / our infrastructure. Severe violations → immediate termination without notice. Non-severe → we'll try to reach you first.

Upon termination, your right to use the Service ends. We don't refund pre-paid subscriptions in termination cases caused by your violations. If we discontinue the Service, we'll handle remaining prepaid access as required by law and our current billing policy. AI Credits are non-cash service credits and are not refundable.

12. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by applicable law.

We do not warrant that AI agent output is accurate, appropriate, safe, or suitable for any particular purpose. LLM-generated content can be wrong or harmful — review it before acting on it, especially for financial, medical, legal, or safety-critical decisions.

Nothing in these Terms limits liability that cannot be excluded under mandatory Romanian or EU law (gross negligence, wilful misconduct, death or personal injury, or mandatory consumer protections).

13. Limitation of Liability

To the maximum extent permitted by applicable law, our total aggregate liability for all claims arising from or relating to the Service or these Terms is limited to the greater of:

• the amount you paid us in the 12 months before the claim, or
• $50 USD.

We are not liable for indirect, incidental, special, consequential, or punitive damages — loss of profits, data, reputation, goodwill, wallet drains, on-chain losses, or third-party platform bans — even if advised of the possibility.

14. Indemnification

You agree to defend and hold us harmless against any third-party claim arising from your use of the Service, your agent's behavior, your breach of these Terms, or your violation of third-party rights. This includes reasonable legal fees.

15. Governing Law & Disputes

These Terms are governed by the laws of Romania, excluding conflict-of-laws rules. Disputes arising from or relating to the Service or these Terms are subject to the exclusive jurisdiction of the competent courts of Timișoara, Romania — except where mandatory consumer-protection law grants you the right to sue in your country of residence.

EU consumers can also use the European Commission's Online Dispute Resolution (ODR) platform to resolve disputes out of court. We are not obliged to participate in a specific consumer arbitration scheme.

16. Changes to Terms

We may revise these Terms. Material changes affecting your rights or obligations will be announced by email at least 14 days before taking effect. Continued use after the effective date = acceptance of the new Terms. If you don't accept, stop using the Service and delete your account before the effective date.

17. Miscellaneous

• Severability: if a court finds part of these Terms unenforceable, the rest stays in force.
• No waiver: our failure to enforce a provision is not a waiver.
• Assignment: you can't transfer your account without our written consent. We may assign our rights on notice (e.g., in a merger or acquisition).
• Entire agreement: these Terms + the Privacy Policy + any addon-specific terms = the full agreement.
• Force majeure: we're not liable for delays caused by events outside our control (natural disasters, war, infrastructure failure upstream).

18. Company & Contact

• HHX Technology SRL
• CUI: 45318471 · Trade Register: J2021004947351
• Timișoara, Timiș County, Romania

Reach us at:

• All inquiries (support, legal, security, privacy): [email protected]
• Discord: discord.gg/7tY3HjKjMc
• Legal notice: Impressum