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Legacy Slack bots were discontinued in March 2025. You must create a new Slack app.
Documentation has moved to docs.slack.dev (the new Slack developer docs).
Go to the Slack API dashboard and click "Create New App." Choose "From scratch" and select your workspace.
https://api.slack.com/appsGo to OAuth & Permissions. Under "Bot Token Scopes," add: chat:write, channels:read, and app_mentions:read. These are the minimum scopes needed.
Click "Install to Workspace" at the top of the OAuth & Permissions page. Authorize the app. Copy the "Bot User OAuth Token" that starts with xoxb-.
Go to Event Subscriptions and toggle it on. Subscribe to these bot events: app_mention and message.channels. The Request URL will be provided by Hatcher when you configure the integration.
Go to your agent's Integrations tab. Select Slack, paste your Bot User OAuth Token, and save.
Navigate to your agent's Integrations tab and fill in the following fields:
xoxb-1234567890-...Bot User OAuth Token from OAuth & Permissions
abc123...Found in Basic Information > App Credentials